Frequently asked questions

How much water do I need?


The standard residential water tank is usually between 25,000l and 33,000l. Our large truck carries 10,000l.




How long does a load of water last?


An average NZ family uses between 250L -300L per day, so take into account the number of family members and appliances you have. Means a load could last between 3-5 weeks




My water is brown and looks dirty?


If your tank was empty before filling, the water that was pumped in may have stirred up any sediment which was sitting at the bottom. We recommend you wait a couple of hours before using (if possible), which will give the sediment a chance to settle, and then the new clean water will be drawn off the top.




My water smells?


All water we supply meets the NZ drinking water standards and is taken from registered filling stations. The water is chlorinated so if you are used to just tank water you may notice this. Check your gutters and downpipes for any debris.




How often should I clean my tank and gutters?


An annual inspection is recommended and cleaning undertaken when needed. The below link could be helpful. https://www.healthed.govt.nz/resource/water-collection-tanks-and-safe-household-water





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